What happens if my funds do not arrive?
If we have not received your funds within 48 hours please contact our Client Services team who will request a trace on the payment.
How do I keep track of the funds throughout the process?
On the online platform, you can see when your funds have arrived and when your payments have been sent, you can also see a history of all your payments and trades.
We use SWIFT gpi, so if you'd like to track the progress of your transfers, you can contact our Client Services department by emailing [email protected] or call us on +44 (0)20 3510 8100.
Who do I speak to about Open Banking?
If you are an Account Information & Payment Initiation Service Provider and wish to discuss Open Banking, please email [email protected].
Can I cancel a trade?
When you book a trade you are entering into a legally binding contract. We purchase the currency on your behalf, if you wanted to cancel the trade we would sell the money back to the market. This may incur a cost which you would be liable for.
Can you help me with the timing of my FX purchase?
Yes, we pride ourselves on our relationship-led service with each of our clients and as experts can help you decide when the best time is to carry out your trade.
Who are Global Reach Group?
We are institutionally-backed, market leading specialists in personal and corporate foreign exchange, authorised by the Financial Conduct Authority (FCA).
Who do I speak to when my Dealer is away?
Anyone in the Dealing team will happily assist you in your Dealer’s absence, and our Client Services team is also on hand to help you with any queries you may have.
Why should I choose Global Reach?
We provide insight, support and strategic direction to all our clients.
Our in-depth knowledge and expertise in our market enables us to fully understand our clients’ foreign exchange requirements, whether you are a company or an individual.
We make sure we put our customers first, so we tailor our services to their needs, from timescales to transfer types. Whether you want to send your funds abroad for property payments, pensions, or need a proactive corporate currency strategy to benefit your business, Global Reach can help. The personal service from our dedicated Dealing team is what sets us apart; we focus on the details, so you don’t have to.
Can I hold a rate?
Yes, Spot rates can be fixed for five working days and Forward Contracts can be booked for up to two years in advance.
Where are you based?
Our head office is in London, and our European headquarters are in the Netherlands. We also have offices in Cornwall, Madrid, and Cyprus along with presence in eight locations across Canada.
What is a value date?
The delivery date of the funds purchased. You will discuss when you would like to set your value date for with your Dealer at the time of the trade.
How many currencies do you deal with?
We offer all major and a wide range of exotic currencies; speak to your Dealer to find out more.
What is a Spot trade?
A Spot trade is the most common foreign exchange transaction. A transaction that occurs immediately with the transfer of funds to settle the contract usually taking place within two business days after the deal has been agreed. It is used when clients need to buy and sell currency and transfer it within the shortest period possible.
How will I know my funds are safe?
Ensuring the safety of client funds is of paramount importance to us and we segregate and safeguard our client funds in accordance with the regulation. It's important that you understand exactly when your funds are protected; you can find out more by emailing [email protected] and requesting our fact sheet.
We've been trading since 2001, and more than 32,000 customers have trusted us to manage their currency transfers.
What is a Forward trade?
A contract where the exchange of currencies is to be made more than two business days ahead at a fixed exchange rate. A popular hedging tool, it allows companies and individuals to fix a rate of exchange for settlement in the future.
How long does it take to make a payment?
This will depend on the currency you are sending. Some currencies can arrive on the same day, others can take up to one or two days. Contact our Client Services department to find out more.
What do I do if I am unhappy with your service?
We endeavour to provide our clients with the best possible experience. However, if you feel the standard of the service you received does not match your expectations, please email [email protected] or contact our Client Services team on +44 (0)20 3510 8200. You can review our complaints policy, here.
Can you make same-day payments and what is the cut off time?
Yes, we can make same-day payments; however, this depends on the currency you are trading and the cut off time for that currency. Please contact our Client Services department to find out more.
Are you FCA regulated?
Global Reach Group Limited (company number 09907831) is the holding company of Global Reach Partners Limited (company number 04344764), Global Reach Markets Limited (company number 07026070) and Foreign Currency Exchange Limited (company number 5452483). All companies are registered in England with their registered office at 3rd Floor, 20 Wood Street, London EC2V 7AF.
Global Reach Partners Limited is authorised by the Financial Conduct Authority (FCA) as an Authorised Payments Institution (FRN 504315). Global Reach Markets Limited is authorised and regulated by the FCA as an investment firm (FRN 526549). Foreign Currency Exchange Limited is authorised by the FCA as an Authorised Electronic Money Institution (FRN 900205).
How do I send money to you?
Once you’ve booked a trade, you will receive a Trade Confirmation email. This Trade Confirmation contains our bank details where you should send your funds to.
How do I set up my Onward Payment Instruction?
If you book your trade via Global Reach Online you can set up your Onward Payment Instruction (OPI) at the same time. Alternatively, you can log in at any time to submit your OPI.
If you book your trade over the phone with your Dealer, you will be sent a Trade Confirmation email which contains a link to Global Reach Online where you can set up your OPI.
Can I send funds from another account such as a third party?
Yes, you can send funds from another account, but we must receive the relevant third party documentation before the funds can be applied to your account. Please contact the Client Services team for more information.
When do I need to send my money to you for my onward payment to be processed?
Your funds should be sent to us by the value date for your onward payment to be processed, your payment will not be made until the trade has been paid for in full. Please ensure your funds arrive to us by the value date of your trade.