2. What are cookies?
Cookies are widely used on websites to ensure the most efficient and secure user experience possible. Cookies are small, harmless text files that are downloaded to your device’s web browser when you access a website. They allow websites to recognise your device and store some information about your preferences or past actions.
Cookies usually also have an expiration date. For example, some cookies are automatically deleted when you close your browser (session cookies), while others can be stored longer on your computer, sometimes until you delete them manually (persistent cookies). This site utilises both session and persistent cookies to provide a consistent, streamlined user experience.
Cookies come in four categories:
- Strictly necessary cookies:
Strictly necessary cookies enable basic website functionality, and our website cannot function optimally without them. For example, they facilitate page navigation, access to secure areas, and search functions.
- Functional Cookies:
Functional cookies allow websites to remember the user input information that would change the way it behaves or looks, such as the region the user is in or the language they select. This helps it function in accordance with the user’s preferences.
- Performance Cookies:
Performance cookies help website owners understand how visitors interact with their website by collecting and reporting information anonymously. This information allows website owners to develop a better performing website.
- Targeting Cookies:
Targeting cookies are used to track visitors across websites for marketing purposes. They allow the provider of the cookie to identify trends and patterns in a user’s web behaviour to inform their advertisements or products and make them more targeted.
3. Which cookies are utilised on our website?
We use trusted third parties to produce multiple cookies for our site, including:
- Google Analytics:
The forms you fill in on our website are provided by HubSpot, a cloud based customer relationship management system. HubSpot sets cookies to track your interaction with these forms, and provides information such as inferred region, IP Address and subsequent form submissions. Users remain anonymous unless they have provided personal information through the submission of a form.
The table below provides an overview of selected cookies utilised on our site, outlining the cookie providers, names of cookies used, and their category and purpose. You can use this table to make an informed decision about which cookies you permit to be stored on your device.
||These are necessary cookies that preserve the visitor’s session state across page requests.
||These are necessary cookies used by the content network, Cloudflare, to identify trusted web traffic.
|These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the performance of the website. The cookies collect information in an anonymous form, including: a tracking code that logs details about the visitor’s browser and computer, the number of visitors to the website, how often they visit, the exact time they visit and leave the site and what search engine and search terms were used to reach the site.
|These are targeting cookies, used by Google to re-engage visitors that are likely to convert to customers based on their online behavior and to register and report the efficacy of an advertisement, with the goal being to present targeted ads of more relevance to the user.
|These are targeting cookies, which collect anonymous statistical data related to the user’s device, website visits and behavior, such as: number of visits, average time spent on the website and what pages have loaded. The data is sent to the HubSpot marketing platform, who create our customer inquiry forms throughout the site.
4. How can I see which cookies are installed on my device and how can I remove them?
At any time, you can withdraw or change your consent to the cookies on our website by accessing the settings in your web browser.
You can find detailed instructions on how to change your preferences in your respective browser via the links below:
For more information about cookies, please visit http://www.aboutcookies.org/.
5. Who can I contact?
If you have further questions regarding cookies used on our website, please feel free to contact our Data Protection Officer at [email protected], or call us: +44 (0)20 3465 8200.