How long does it take to make a payment?
This will depend on the currency you are sending. Some currencies can arrive on the same day, others can take up to one or two days. Contact our Client Services department to find out more.
Can you make same day payments and what is the cut off time?
Yes, we can make same day payments, however, this depends on the currency you are trading and the currency’s cut off time. Please contact our Client Services department to find out more.
How do I send money to you?
Once you’ve booked a trade, you will receive a Trade Confirmation email. This Trade Confirmation contains our bank details where you should send your funds to.
How do I set up my Onward Payment Instruction?
If you book your trade via Global Reach Online you can set up your Onward Payment Instruction (OPI) at the same time. Alternatively, you can log in at any time to submit your OPI.
If you book your trade over the phone with your Dealer, you will be sent a Trade Confirmation email which contains a link to Global Reach Online where you can set up your OPI.
Can I send funds from another account such as a third party?
Yes, you can send funds from another account, but we must receive the relevant third party documentation before the funds can be applied to your account. Please contact the Client Services team for more information.
When do I need to send my money to you for my onward payment to be processed?
Your funds should be sent to us by the value date for your onward payment to be processed, your payment will not be made until the trade has been paid for in full. Please ensure your funds arrive to us by the value date of your trade.
What happens if my funds do not arrive?
If we have not received your funds within 48 hours please contact our Client Services team who will request a trace on the payment.
How do I keep track of the funds throughout the process?
On the online platform, you can see when your funds have arrived and when your payments have been sent, you can also see a history of all your payments and trades.
Who do I speak to about Open Banking?
If you are an Account Information & Payment Initiation Service Provider and wish to discuss Open Banking, please email [email protected].