Can I cancel a trade?
When you book a trade you are entering into a legally binding contract. We purchase the currency on your behalf, if you wanted to cancel the trade we would sell the money back to the market. This may incur a cost which you would be liable for.
Can you help me with the timing of my FX purchase?
Yes, we pride ourselves on our relationship-led service with each of our clients and as experts can help you decide when the best time is to carry out your trade.
Who do I speak to when my Dealer is away?
Anyone in the Dealing team will happily assist you in your Dealer’s absence. Our Client Services are also on hand to help you with any queries you may have.
Can I hold a rate?
Yes, Spot rates can be fixed for five working days and Forward Contracts can be booked for up to two years in advance.
What is a value date?
The delivery date of the funds purchased. You will discuss when you would like to set your value date for with your Dealer at the time of the trade.
What is a Spot trade?
A Spot trade is the most common foreign exchange transaction. A transaction that occurs immediately with the transfer of funds to settle the contract usually taking place within two business days after the deal has been agreed. It is used when clients need to buy and sell currency and transfer it within the shortest period possible.
What is a Forward trade?
A contract where the exchange of currencies is to be made more than two business days ahead at a fixed exchange rate. A popular hedging tool, it allows companies and individuals to fix a rate of exchange for settlement in the future.