Client Classification Information Factsheet

This information is provided to you in order to explain the protections afforded to our clients, so that you may adequately assess the suitability of the classification afforded to you in opening your account and properly consider the ramifications of any request to be re-classified.

We have chosen to adopt the MiFID classification standards for all of our clients as we believe these to be of greater benefit to you, below is the breakdown for full transparency with you.

MiFID Classification Rules that apply to Retail and Professional clients:

A Professional Client will have been assessed and categorised as such based on the stated expertise, experience and knowledge in financial markets. We deem that Professional Clients are capable of making their own investment decisions and that they understand the risks involved; they waive their rights to certain protections.

Below is the breakdown of the differences between Retail and Professional protections afforded under MiFID rules.


Retail Clients are required to receive detailed information in respect of any charges or commissions made or taken by us and we are not required to provide the same degree of information to our Professional Clients.

We must take reasonable steps to communicate with clients in a way that is ‘clear, fair and not misleading’ and that we act honestly, fairly and professionally and in accordance with the best interests of the client. When we communicate information to a Professional Client the threshold requirements are lowered. More specifically, when we communicate information to a Retail Client, it must follow specific rules and guidance in respect of the form, content and manner of communication, in addition to record keeping requirements; such rules are not applicable to the same extent for Professional Clients.

We must apply the rules in respect of communications as may be proportionate for the client. As such, we are not required to communicate as much information or in the same manner or detail for a Professional Client as we are for a Retail Client.

We must provide a Client Agreement to Retail Clients before entering into certain types of investment business, which it might not have to provide to Professional Clients. In fact, we provide all clients with a written Client Agreement before entering into any investment business.

We may not exclude or restrict any duties or liabilities we may have to a Retail Client in our communications unless it is fair so to do. This restriction may not apply to the same degree to our Professional Clients.

Best Execution Policy:

We must take reasonable steps to obtain the best overall result for our clients for the size and type of transactions concerned, rather than merely best price. In the case of a Retail Client, this must be determined with reference to the total consideration for the transaction, a requirement which is not applicable to Professional Clients. This includes the requirement to consider our own costs when executing any order with an Exchange (or alternative) when assessing the best possible result for the client. This consideration is not required when executing orders for our Professional Clients.

Retail and Professional Clients must be advised of our Best Execution Policy, which can befound at

Retail Clients are empowered to receive detailed information on the policies and procedures by which we will execute their orders. Professional Clients are empowered only to receive ‘appropriate’ information.

We are obliged to advise Retail Clients immediately in the event we experience any material difficulty in respect of orders we carry out on their behalf. Such protections are not afforded to Professional Clients.


Firms which provide discretionary portfolio management and investment advice are required to obtain sufficient information on the client’s circumstances to be able to ascertain that the products and services it provides to him are ‘suitable’. Where a client has been classified as Professional, there is a lighter touch to the rules and the firm may assume that the client has the knowledge and experience to understand the risks involved. A client who is a Professional Client by definition rather than one opted up from retail status is also deemed to be able to bear the risks associated with those particular transactions. We do not, however, offer discretionary portfolio management or investment advice.


Firms must consider, under certain circumstances, the appropriateness of a product or service in regard to the client. In order to do this, we will have assessed the client’s experience and knowledge of the products and the inherent risks involved. This assessment will consider a client’s educational and professional background, the types of products and services he is familiar with and the nature and frequency of the transactions undertaken. If, having made this assessment, we consider that a product or service is not appropriate, we may still provide that product or service but will advise the client of our opinion that it may be inappropriate for him.

In order to assist our clients, appreciate the comparative classification rules between MiFID and Payment Services Directive, we have included the Payment Services Directive Rules.

Retail Consumers


Provision of a written agreement covering the terms and conditions of making payments on your behalf.

Broadly outlining the following points:

  • Information about us
  • Applicable charges
  • Applicable circumstances that will apply to the service provided to you, such as interest/ exchange rates/changes.
  • Frequency of communication
  • Applicable laws and dispute resolution

Execution requirements:

Information upon customer request the maximum execution time and any charges payable prior to execution. Unless otherwise specified within the terms of business, the provision of execution information will be supplied a least once a month.