What do I do if I am unhappy with your service?
We endeavour to provide our clients with the best possible experience. However, if you feel the standard of the service you received does not match your expectations, please email firstname.lastname@example.org or contact our Client Services team on +44 (0)20 3510 8200.
What do I do if I’ve made a mistake on a trade?
Please contact your Dealer immediately.
How do I view my balance on GRP online/FC Exchange online?
Balances are displayed on the main dashboard page for all customer.
What do I do if I forget my password for GRP online/FC Exchange online?
Click on “forgotten your password” on the main login page and answer the security question. If you have forgotten your security question and answer please call our Client Services team who will be able to help you
Can I drawdown on existing trades online?
GRP Online is available for you to draw down on existing trades if you have access to the Trade Centre.
Can I trade online on a weekend?
GRP Online is available for you to make payments over the weekend and trades if you have access to the Trade Centre.
Am I able to make payments to beneficiaries via the online platform?
Yes, you can. Please click here to view our user guide for support or call our Client Services team who will be able to help talk you through it.
What is a Forward trade?
A contract where the exchange of currencies is to be made more than two business days ahead at a fixed exchange rate. A popular hedging tool, it allows companies and individuals to fix a rate of exchange for settlement in the future.
How do I access your online system?
When you opened an account with us you would have received an email with your log in details. You can access GRP online on the home page of our website, in the top right hand corner where it says log in or click here: https://portal.globalreach-partners.com/
What is a Spot trade?
A Spot trade is the most common foreign exchange transaction. A transaction that occurs immediately with the transfer of funds to settle the contract usually taking place within two business days after the deal has been agreed. It is used when clients need to buy and sell currency and transfer it within the shortest period possible.